Returns & Exchanges Policy

Effective Date: June 30, 2026

At Rooney Wear, we want our customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, we provide a return and exchange process designed to be simple and transparent.

This policy applies to orders placed through https://rooneywear.com.

1. Return Period

Customers may request a return within 30 days from the date the order is delivered.

To begin a return, please contact our customer support team before sending any items back. This allows us to provide the correct return instructions and assist with your request.

2. Return Conditions

To be accepted for return, items must meet the following requirements:

• The item must be unused and unworn.

• The product must be returned in its original condition.

• Original packaging and included accessories should be returned where applicable.

• The item must not show signs of damage, alteration, or misuse.

Returned items that do not meet these conditions may not qualify for a refund or exchange.

3. Products Not Eligible for Return

For hygiene and safety reasons, certain products may not be accepted for return unless they arrive damaged or incorrect.

These may include:

• Earrings that have been worn or opened.

• Personalized or customized products.

• Gift cards.

• Items marked as final sale at the time of purchase.

This does not affect any consumer rights that cannot legally be excluded.

4. Exchange Requests

If you would like to exchange an item for another style, size, or product, please contact us with your order details.

Exchange requests are subject to:

• Product availability.

• The condition of the returned item.

• Completion of the return approval process.

If the requested replacement is unavailable, we may provide alternative options or process a refund where applicable.

5. Damaged, Incorrect, or Faulty Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Order number.

• Description of the problem.

• Photos showing the item and packaging.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

6. Return Process

To request a return:

1. Contact our support team at payment@rooneywear.com.

2. Provide your order number and reason for return.

3. Receive return instructions from our team.

4. Package the item securely and send it according to the provided instructions.

Please do not send items back before receiving return approval.

7. Return Shipping

If the return is caused by an error on our part, such as receiving an incorrect or defective item, we will review the situation and provide an appropriate solution.

For other return requests, customers may be responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a tracked shipping service when returning items, as we cannot be responsible for packages lost during return transit.

8. Refund Processing

Once your return has been received and inspected, we will notify you regarding the approval status.

If approved:

• The refund will be issued to the original payment method.

• Processing times may vary depending on your bank or payment provider.

• Refunds generally appear within 5–10 business days after processing.

Original shipping fees, taxes, duties, or additional charges may not be refundable unless required by applicable law or caused by an error on our part.

9. Order Cancellation

Orders may only be cancelled before they enter the fulfillment or shipping process.

Once an order has been dispatched, cancellation is no longer available. Customers may request a return after delivery according to this policy.

10. Contact Us

For questions regarding returns, exchanges, or refunds, please contact our customer support team.

Company Name
ROONEY WEAR LTD

Website
https://rooneywear.com

Email
payment@rooneywear.com

Telephone
+44 7462020344

Registered Office

6 NORCROSS CLOSE
HASTINGS
UNITED KINGDOM
TN34 2FB